Changing Your PAP Supplies Regularly Keeps You Healthy!
Why It Matters:
Using your CPAP every night is essential—but to keep it working properly, your supplies need to be replaced regularly so you can wake up feeling refreshed daily.
Over time, masks lose their seal, filters clog, and bacteria builds up in the warm, moist parts of your equipment. This can lead to air leaks, discomfort, illness, and even damage to your machine.
Replacing your supplies on schedule helps keep your therapy effective, clean, and comfortable. Most insurance plans cover regular replacements because they know how important this is for your health.
Recommended Replacement Schedule
Resupply Requirements
To keep receiving your supplies without interruption, we’re required to have updated documentation on file. Here’s what you need to do to stay covered by insurance:
Use Your Machine Regularly
- Most insurance plans require that you use your CPAP or BiPAP at least 4 hours a night, 70% of nights within 30 days.
- Tip: The ResMed myAir app makes it easy to monitor your progress and stay compliant.
Schedule a Follow-up Visit with your Physician
- Some insurance providers ask for a follow-up appointment between days 31–90 after starting therapy. This check-in helps confirm that your treatment is working and that your settings are right.
- Tip: Don’t wait—schedule your visit early so your supplies aren’t delayed.
Renew Your Prescription Each Year
- To continue receiving supplies, we need a new prescription from your doctor every 12 months. Without it, insurance may stop covering your orders.
Rapid Reorder Makes It Easy!
How it Works:
- 14 days before you're eligible to reorder, you’ll get a text and/or email with a secure link.
- Click the green “Place My Order” button.
- You’ll be asked to enter your date of birth in this format: MM/DD/YYYY (Be sure to include the slashes to prevent you from getting an error message)
- Fill out the quick form to let us know which supplies you need. (If you need to make changes to your supplies or do not see your item listed, please contact us)
- Your order will be processed and shipped directly to you.
- Yearly follow-up visit with your physician and a renewal prescription is needed to continue providing supplies.
- Upon receipt of your order, please verify that all items are correct. If your order is incorrect or missing supplies, please contact us immediately at 800-824-1400, option 4, then 3
- If your doctor prescribes a different type of mask, please contact us so we can update your account. Mask changes can’t be made through Rapid Reorder.
Need A Different Option?
If you have questions or Rapid Reorder doesn’t work for you, we offer alternative options to fit most patients' needs—just give us a call and we’ll find what works best for you
Add Medical Service Company to your contacts by scanning the QR code:
Call 800‑824‑1400, select option 4, then option 3 or Contact us for more information!
* You will be responsible for insurance co-pay and deductible amounts as required by your policy.