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MSC In The News


September 1, 2023

Cleveland Magazine: The NorthCoast 99 Awards - 2023 Winners

CLEVELAND – Medical Service Company has received an Award of Excellence for Mid-Size Organizations. Allowing employees to take responsibility helps this company grow. 

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May 24, 2023

Key to MSC's Growth? Value

CLEVELAND – With Medical Service Company’s latest acquisition under his belt, Josh Marx says it’s been a busy first year as CEO. 

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March 28, 2023

MSC Buys OhioHealth HME

CLEVELAND – Medical Service Company has acquired OhioHealth Home Medical Equipment in Central Ohio. 

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October 11, 2022

MSC Grows in Ohio

CLEVELAND – Medical Service Company has acquired ProMedica Home Medical Equipment, a provider of respiratory, diabetes and other home medical equipment services in Northwest Ohio and Southeast Michigan.

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March 11, 2022

Succession: MSC Ushers In New Leadership

CLEVELAND – Darrel Lowery will retire from Medical Service Company in July, and Josh Marx and Dana McLaughlin will step in to lead the company, part of a succession plan that has been more than a decade in the making. 

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December 31, 2021

CPAP Compliance: Tackling The Problem

CLEVELAND – Awareness about the value of clinically proper sleep is high, but CPAP compliance among patients remains a challenge for HME providers. Josh Marx, Managing Director, Sleep, and Vice President, Business Development at Cleveland-based Medical Service Company, has thoughts about CPAP compliance over the past few years, all the while showing a willingness to try new ideas.

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November 23, 2021

Medical Service Company creates pathway to compliance

ATLANTA – With 70% of patient outreach calls going to “voice mail hell,” Medical Service Company knew it needed to revamp its PAP adherence program to boost patient engagement and compliance, and create better efficiencies.

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September 9, 2021

HME Providers of the Year Announced

YARMOUTH, Maine – Medical Service Company and Stephens Pharmacy/Northeast Med-Equip have both been named HME Provider of the Year for 2021 as part of the HME Excellence Awards hosted by HME News. 

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September 1, 2021

Medical Service Company: Care and Compassion

Medical Service Company has been recognized at a 10-time NorthCoast 99 Legacy Award Winner in the September 2021 edition of Cleveland Magazine's Celebrating Resiliency publication. At Medical Service Company, employees are treated with the same kindness and consideration clients receive.

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August 26, 2021

Millennials Are the 'Sandwich Generation' and They're Feeling the Strain

About 40% of caregivers in the U.S. are Millennials. They’ve become known as the “sandwich generation,” stuck with the dual burden of caring for their kids as well as their elderly parents. For Millennials already saddled with student debt, the job can be an emotional and financial struggle. NBCLX storyteller Clark Fouraker reports on the unpaid job so many young people are forced to take on.

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June 28, 2021

HME News in 10 Podcast: Josh Marx on Evolution

When he was assembling commodes and shipping adult diapers in the Medical Service Company warehouse as a kid, Josh Marx didn’t think HME would be his profession or his passion. But like MSC’s business, Marx’s views of the industry have evolved and now he finds himself in a leadership position not only at the company but also at AAHomecare. Hear why Marx wants to “pack the field” with HME advocates and why he wants to push for alternate payment models that recognize the industry’s “global care management” capabilities.

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May 28, 2021

An Indie Twist on M&A

CLEVELAND – In a rapidly consolidating HME industry, the family-owned Medical Service Company says its commitment to people makes it an attractive partner for owners looking to sell their businesses, says Josh Marx.

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May 13, 2021

Acquisition Announcement

Medical Service Company is excited to announce its expansion into Wisconsin with the acquisition of Metz Medical.

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February 13, 2021

Home care equipment companies face pandemic challenges

The coronavirus pandemic has created an acute need for post-acute respiratory care, resulting in a natural downstream impact for companies that repair or deliver life-saving home medical equipment (HME). How enterprises provide their services also has changed, with revamped safety and sanitation protocols sometimes colliding with the unknown human element.

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October 2020

Family Values

In the October 2020 edition of Cleveland Magazine's Awakening publication, Medical Service Company is recognized as the NorthCoast99 Award of Excellence winner for Health Care & Social Assistance. MSC gives employees a voice - and listens to it.

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September 18, 2020

Annual event "bigger" than Medical Service Company

Medical Service Company has taken its annual education forum for RTs and sleep technicians completely online this year and has tapped a well-known industry leader to keynote the event. 

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May 12, 2020

Adapting to Change featuring Medical Service Company

In the Spring 2020 edition of Taxonomics, a few organizations share how they are making a positive impact in this time of global crisis.

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December 13, 2019

Medical Service Company takes forum virtual

Medical Service Company recently held its 19th annual education forum with a new twist. This year, the provider live-streamed it nationwide.

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September 21, 2019

Why Are We Raising Our Minimum Wage to $15/Hour?

In October, Medical Service Company (MSC) will institute a $15 hourly minimum wage for all full-time employees throughout the organization.

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September 20, 2019

Medical Service Company invests in employees

Medical Service Company plans to boost its starting pay to $15 an hour to recognize the role that employees have in its success.

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September 17, 2019

Medical Service Company expands in Michigan

Medical Service Company has acquired the assets of Beaumont Health’s HME business in southeast Michigan.

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September 15, 2019

Beaumont sells home equipment business in move away from ownership of some post-hospitalization services

Medical Service Co. of Cleveland acquired the assets of Beaumont's six durable medical home equipment office locations.

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October 14, 2018

Oakwood Village firm won't rest until you do

Two years ago, Medical Service Company formalized its sleep work, launching its MSC Sleep division. Since the establishment of this division, the third-generation, family-owned business has seen accelerated growth in sleep.

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August 23, 2018

Short takes: Medical Service Co.

Cleveland-based Medical Service Co. has been named a 2018 NorthCoast 99 winner. Winners represent the best workplaces in northeast Ohio. It’s the seventh time the provider has been recognized.

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May 8, 2018

MSC buys assets, opens three sleep centers

Medical Service Co. has acquired the assets of St. Vincent Home Medical, which serves the greater Indianapolis market and supports St. Vincent Health System.

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April 20, 2018

Medical Service Company gets aggressive about sleep

Medical Service Company has launched a new division, MSC Sleep, and has opened several CPAP treatment centers.

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September 29, 2017

Short take: Medical Service Company

Medical Service Company was recognized as a Top Workplace in Northeast Ohio. The Cleveland-based provider was honored for its employee-centric culture.

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September 6, 2016

Medical Service Co. lands deal with health network

Medical Service Co. has hammered out a deal with Kettering Health Network that will pave the way for the provider to streamline the network’s discharge planning process, increase its patient engagement and reduce its hospitalizations.

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January 15, 2016

Medical Service Company seeks larger markets

HME provider Joel Marx has a new strategy when it comes to growing his business: He’s seeking out markets where he can get the most bang for his buck.

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November 25, 2015

In brief: Medical Service on growth streak

Medical Service Company has opened its second new location this month, this time in Rochester, N.Y.

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November 18, 2015

Provider expands into northern Kentucky

Medical Service Company has opened a new location in Crestview Hills, Ky., the provider announced today. The location will provide respiratory services and sleep services.

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October 6, 2015

Medical Service Co. buys Clark’s RX Home Medical

Medical Service Co. has expanded its growing empire in Ohio. The company has acquired Clark’s RX Home Medical in Centerville, Ohio, also known as Dayton Home Medical, according to the Dayton Business Journal.

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September 24, 2013

Web-based retail store is 'new opportunity'

In August, Medical Service Company launched a new company,, a retail HME website. Products on the site range from bath safety and mobility products to accessories like hospital bed sheets and commode liners.

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December 2, 2010

In brief: Provider expands Ohio territory

Medical Service Company opened a new branch here in November, expanding its service area to most of Ohio and parts of West Virginia.

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January 31, 2009

Medical Service Company: A pioneer in the making

Medical Service Company in November made its third buy in the last 18 months: Marietta, Ohio-based Pioneer Home Medical.

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