Partner Services

Non-Invasive Ventilation Therapy

A Best-in-Class Non-Invasive Ventilation Therapy Program

MSC has a longstanding reputation of ensuring patients receive the appropriate therapy. Our SAFE Program is recognized for its comprehensive and coordinated care plan. As part of SAFE, we conduct a same-day ventilation documentation review to confirm that a patient qualifies for service through insurance, if applicable. Upon enrollment in our Non-Invasive Ventilation (NIV) Therapy Program, a dedicated and specialty-trained clinician will work directly with the patient throughout the acclimation period. This process includes multiple visits with the patient within the first 30 days to provide extensive device training and wellness support, as well as quarterly home visits and monthly calls.

Our Respiratory Therapists, Customer Service Team, and sales leaders are here to make the process of transitioning to NIV therapy as easy and as SAFE as possible. The core tenets of SAFE are:

• Speed– Providing Same-Day Responses
• Assurance– Always offering the right product for the right patient
• Follow-Up– Engaging with each patient face to face 3 times in the first 30 days
• Experience– Demonstrating outcomes through proprietary reporting and experience with  Respiratory Care

By leveraging connected devices, data analytics and proprietary disease management protocols, we can promise industry-leading outcomes and the data to support it! 

Sleep Disease Management

Sleep Therapy (CPAP)

MSC Sleep, the Sleep Management Division of Medical Service Company, offers a nationally recognized, best in class CPAP program. Our focus on therapy adoption and exceptional patient experience sets us apart.
Because of our comprehensive approach, 8 out of 10 patients we set up on CPAP continue therapy long term, exceeding the national average of 5 out of 10. Long term CPAP use has been shown to support the management of related conditions such as diabetes and hypertension, helping reduce rehospitalizations and unnecessary healthcare costs.

How We Do It

We guide patients through every step of their sleep therapy journey.

• Intake - We review your sleep study, gather key details, and coordinate with your physician.
• Setup - Choose a 1:1 appointment or a group class in select Ohio locations. Both include hands on setup, education, and support.
• Compliance and Utilization - We monitor your progress and help you overcome any challenges.
• Sleep Supply Replacement - We keep you on track with timely replacement supplies for comfort and effectiveness.

Oxygen Therapy

Medical Service Company specializes in oxygen therapy, and we are committed to providing best in class support for your patients.

• Same Day Oxygen Delivery
• Order Receipt Confirmation
• Overnight Pulse Oximetry Testing 
• Experience Direct Point of Contact
• Wide Variety of Oxygen Equipment
• Best in Class Clinical Support

Chronic-Respiratory Disease Management Programs

We offer completely customized programs that have been very effective for our Health System partners. A few key components to our Disease Management Programs are:

1. Dedicated clinical team to work with the Care Coordination Team to understand current objectives and develop training and education protocols to support effective Home-Based Care.
2. Home-Based Overnight Pulse Oximetry Evaluation.
3. Dedicated Respiratory and Sleep Coaches

Diabetes Management

Medical Service Company’s Diabetes Management Division, MSC Diabetes offers the best choice for CGM (Continuous Glucose Monitor). Our program focuses on local support to facilitate patients receiving CGM and diabetic supplies from leading brand manufacturers. MSC Diabetes is committed to a timely ordering process, local support and better A1C outcomes, which lead to a healthier lifestyle.

MSC Diabetes takes a local approach to CGM by dedicating attention to each phase of the process: 

• Timely Ordering Process
• Prompt Communication
• CGM Resupply
• Expedited Shipping

Medical Equipment

In addition to our Best in Class Respiratory Services, we also offer a host of other Home Medical Equipment (HME) with similar service expectations.

• Reliable & Timely Delivery
• Thorough Patient Training & Education
• Customer Service Focused
• Easy One-Stop Shop

You may have patients that require both Respiratory Therapy Services and HME. Some of the more common home medical equipment that Medical Service Company provides includes:

• Hospital Beds
• Support Surfaces & Specialty Mattresses
• Manual Wheelchairs
• Ambulatory Aids

Orthotic Services

Medical Service Company’s Orthotic division offers the best choice for orthotic solutions. Our program offers bracing from many vendors to meet the needs of our unique patient population. By partnering with our local health systems, we are able to provide timely, skilled care resulting in excellent outcomes.

Our Orthotic Team is here to facilitate patient care by providing:

• Over 20 years of clinical expertise
• Upper and lower extremity bracing solutions
• Expedited ordering process
• Open communication between patient & our clinical staff
• Detailed education on orthotic devices