Partner Services

Non-Invasive Ventilation Therapy

A Best-in-Class Non-Invasive Ventilation Therapy Program

MSC has a longstanding reputation of ensuring patients receive the appropriate therapy. Our SAFE Program is recognized for its comprehensive and coordinated care plan. As part of SAFE, we conduct a same-day ventilation documentation review to confirm that a patient qualifies for service through insurance, if applicable. Upon enrollment in our Non-Invasive Ventilation (NIV) Therapy Program, a dedicated and specialty-trained clinician will work directly with the patient throughout the acclimation period. This process includes multiple visits with the patient within the first 30 days to provide extensive device training and wellness support. 

Our Respiratory Therapists, Customer Service Team, and Account Managers are here to make the process of transitioning to NIV therapy as easy and as SAFE as possible. The core tenets of SAFE are:

• Speed– Providing Same-Day Responses
• Assurance– Always offering the right product for the right patient
• Follow-Up– Engaging with each patient face to face 3 times in the first 30 days
• Experience– Demonstrating outcomes through proprietary reporting and experience with  Respiratory Care

By leveraging connected devices, data analytics and proprietary disease management protocols, we can promise industry-leading outcomes and the data to support it! 

Sleep Disease Management

Sleep Therapy (CPAP)

Medical Service Company’s Sleep Management Division, MSC Sleep offers the best choice for CPAP. Our program is nationally recognized as a best in class program by our peers, patients and partners. This is done with a clear focus on Therapy Adoption and Superior Customer Experience. The net effect of this program is that 8 out of 10 patients that MSC sets up on CPAP embraces the therapy long-term, versus the national average of 5 out of 10. Multiple studies have shown that managing a Sleep Disorder like Sleep Apnea helps manage comorbid conditions like Diabetes and Hypertension, which can be key contributors to rehospitalization and undue healthcare spend.

Medical Service Company takes a holistic approach to managing Sleep Disorders by dedicating attention to each phase of the sleep process.

    1. Intake

    2. Setup

    3. Compliance and Utilization

    4. Sleep Supply Replacement

Find out more about our sleep therapy and CPAP services here.

Diabetes Management

Medical Service Company’s Diabetes Management Division, MSC Diabetes offers the best choice for CGM (Continuous Glucose Monitor). Our program focuses on local support to facilitate patients receiving CGM and diabetic supplies from leading brand manufacturers. MSC Diabetes is committed to a timely ordering process, local support and better A1C outcomes, which lead to a healthier lifestyle.

MSC Diabetes takes a local approach to CGM by dedicating attention to each phase of the process: 

• Timely Ordering Process
• Prompt Communication
• CGM Resupply
• Expedited Shipping

Enteral Nutrition Therapy

Look no further for the best choice for home nutrition therapy: MSC Enteral, Medical Service Company’s Enteral Division. Our expert enteral team works with local teams to guide your patients through the referral process, facilitate exceptional care and provide superior education. We are committed to providing timely service and ongoing support to help your patients be successful with their home nutrition therapy.

A few main components of our program are:

• Guidance throughout the insurance process
• Hands-on teaching
• Working directly with physicians to address changes needed throughout therapy

Medical Equipment

In addition to our Best in Class Respiratory Services, we also offer a host of other Home Medical Equipment (HME) with similar service expectations.

• Reliable & Timely Delivery
• Thorough Patient Training & Education
• Customer Service Focused
• Easy One-Stop Shop

You may have patients that require both Respiratory Therapy Services and HME. Some of the more common home medical equipment that Medical Service Company provides includes:

• Hospital Beds
• Support Surfaces & Specialty Mattresses
• Manual Wheelchairs
• Ambulatory Aids

Orthotic Services

Medical Service Company’s Orthotic division offers the best choice for Orthotic Bracing. Our program offers bracing from many vendors to meet the needs of our unique patient population. By partnering with our local health systems, we are able to provide timely, skilled care resulting in excellent outcomes.

Our Orthotic Team is here to facilitate patient care by providing:

• Over 20 years of clinical expertise
• Upper and lower extremity bracing solutions
• Expedited ordering process
• Open communication between patient & our clinical staff
• Detailed education on orthotic devices